-I placed an order, I received a confimation email but I still haven’t received my stuff. What happens?
-We ship the orders by ourselves, so sometimes it takes a while to ship all the orders we receive due to busy agendas, touring… Please be patient, you will receive an email once your order is shipped.
-Orders outside Basque Country and Spain are sent by Post Office Certified Mail (Correos). Certified means you will receive your order, but it’s on ‘Correos’ when you will get it. Please contact us (firstname.lastname@example.org) in case you don’t receive your order and we will check your order status.
-Please be sure the address and data you provide us are correct and complete. This personal info will be exclusively used to ship your order. We’ll add your email address to our Store Newsletter, so that we can send you info about new merch, sales… If you don’t wish to receive this kind of info, please write us and we will remove your address from our mailing list.